After Minor Accident: Information Guide & Helpful Procedures

After Minor Accident

Information Guide

Helpful Procedures

Alice Yao | Updated July 13th, 2020

As a driver, the worst moment has to be that instant right after you got into a car accident. It is perfectly normal to feel confused, distraught, and anxious right after a collision.

Fortunately, you are ok and so is the other driver. There are a lot of minor accidents on the roads. According to the National Highway Traffic Safety Administration, more than 5 million property-only accidents took place in the United States in 2016.*

Below is an excellent guide to help you through the challenging moments following a minor car accident. 

It is recommended to bookmark this accident guide just in case you find yourself needing to reference these steps. It could even come in useful in a situation where you are a passenger or when you witness an accident and try to help those involved.

Car Accident

Step 1: Pull over to a safe spot

If you are involved in a minor car accident on the road or freeway, make sure you pull over to a safe spot first. Remaining on the road or other unsafe areas could result in further damage to you and other cars. 

If you are unable to move your car and it is unsafe to remain with your car, walk to a safe location such as behind a road barrier and wait for help. 

Step 2: Report the accident to police

Once you are in a safe location, contact the police right away to report the accident. 

The dispatcher on the phone will inform you if a police officer is en route to the accident scene and provide you with an estimated arrival time of the officer.

While waiting for the police to arrive, you may approach the driver or passengers of the other car. However, always refrain from apologizing or discussing any accident details with them.

Step 3: Take photos of all the cars involved

If you are in a safe location, use your phone to take several photos of all the cars involved. In particular, focus on the damaged areas of the cars. It is also helpful to take a clear picture of license plates of the other car(s).

These photos will be helpful to illustrate how the accident took place and may be beneficial during the claim process.

Step 4: Look for witness

If there are pedestrians or other drivers nearby who may have witnessed the accident, inquire if they would be willing to provide their name and contact information to you.

A statement from independent witnesses can come in very handy in certain claim situations.

Step 5: Obtain documents from police

After the police officer arrives, he or she will gather all the information needed for a collision report, including your account of how the accident happened. The officer will then hand you a document known as the "Exchange of Information." This document contains information of all vehicles, and drivers involved in the accident, necessary to file a complete insurance claim.

We encourage you to take a picture of this document with your phone, for safekeeping purposes and to send it to your insurance agent.

Step 5a: Obtain documents from the other driver

In the scenario where the police does not respond to the accident scene, remember to obtain information from the other driver directly, including the driver's:

  • Name
  • Contact information
  • Insurance information

The easiest way is to snap a picture with your phone of the driver's:

  • License
  • Car registration
  • Insurance card

Step 6: Call for towing service

If your car is not safe to drive, it will have to be towed. If you have an emergency roadside assistance membership such as AAA or Allstate Motor Club, you can call for towing service directly using your membership.

Responding police officer or your insurance agent can also help to call for towing service on your behalf. 

Remember, you will need to provide your tow truck driver a destination for your car, either an auto body shop or back home. If you are not able to decide right away, the tow truck driver can also tow it back to their tow yard in the meantime.

Cost relating to towing

Note that most tow yards do charge a storage fee while your car is stored in their premises. 

Keep in mind, if you did not go through a roadside assistance membership or called a tow truck yourself, you will be responsible for the towing cost. If you carry collision coverage on your auto policy, this towing cost will most likely be covered under your collision coverage.

Step 7: Contact your insurance agent

As soon as you are able, call your insurance agent to report the incident. Forward all of the information obtained through above steps including pictures of documents, and your agent will be able to file a claim and guide you through the claim process.


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